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SHIPPING & RETURNS
Do you offer free shipping?
Can I change the shipping address of an order previously placed? / I accidentally provided the incorrect shipping address, how do I change it?
I want to return my products. How can I do that?
Can I change the items in an order I placed?
I paid for DHL, so why is my parcel with my local postal service?
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ORDERS & PAYMENT
Can I pay with credit card?
How do I cancel my order?
I received my tracking number, but why does it say “not found“?
I have not received a shipping confirmation.
My parcel is late. What do I do now?
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Where do I find the ingredients of a product?
My desired product is out of stock.
Which stores offer ZOEVA products?
Does ZOEVA offer vegan products?
Does ZOEVA test on animals?
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May I become an official reseller of your products?
I would like to report a website error.
Do you offer a makeup artist program or discount?
I have a YouTube channel and would love to feature your products!
How do I unsubscribe to the newsletter?