SHIPPING & RETURNS 8

• Do you offer free shipping?
• Can I change the shipping address of an order previously placed? / I accidentally provided the incorrect shipping address, how do I change it?
• I want to return my products. How can I do that?
• Can I change the items in an order I placed?
• I paid for DHL, so why is my parcel with my local postal service?

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ORDERS & PAYMENT 7

• Can I pay with credit card?
• How do I cancel my order?
• I received my tracking number, but why does it say “not found“?
• I have not received a shipping confirmation.
• My parcel is late. What do I do now?

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PRODUCT 12

• Where do I find the ingredients of a product?
• My desired product is out of stock.
• Which stores offer ZOEVA products?
• Does ZOEVA offer vegan products?
• Does ZOEVA test on animals?

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OTHER 5

• May I become an official reseller of your products?
• I would like to report a website error.
• Do you offer a makeup artist program or discount?
• I have a YouTube channel and would love to feature your products!
• How do I unsubscribe to the newsletter?