We are only able to change shipping addresses for orders that have not been prepared for shipping. If your order has not been processed and the new delivery address is within the same country, please email service@zoeva.de with your Order ID, full name and correct shipping information. If you already received your shipment confirmation email, we are not able to make changes to the shipping address.


If your order is returned to us due to an incorrect address, our Customer Care team will contact you for a change of address or refund.