If you are not 100% satisfied with your order, we will be happy to accept your return for unused, and originally packed products within 14 days from the date your order was delivered, subject to the rules below:


1. Goods must be in their original condition; complete, unused, and undamaged. Please ensure the original product packaging is not damaged as this is a component of the original product.  We are not able to accept returns where the product packaging is used for shipping. 

2. When returning a set, we require all contents from the original set to be sent back. Incomplete sets will not be
eligible for a refund.

3. Please mark the parcel with "RETURN" and attach the invoice to the outside of the parcel. This is required for customs processing and will ensure that your return arrives to us without delay. Please contact our team if you have any questions or need assistance with your return.

4. Kindly note that the purchaser is responsible for the return shipping charges. We recommend obtaining tracking or delivery information when returning items. Should a parcel get lost along the way we will not be able to process a return without the respective tracking number.

5. All items are inspected on return to our warehouse. A refund will be processed for items that are still in their unused, original condition and include all original packaging. Due to hygenic reasons, we are unable to accept tested or used products. If an item is returned to us damaged we won't be able to give you a refund and we may have to send it back to you.

6. Refunds are provided for the cost of the products and will not include a refund of the shipping costs (if applicable).

7. Refunds will be processed within 7 days and will be issued to the payment method selected at the time of order.


If you have any questions or need further assistance, please contact our Customer Care team before sending your return.


Please send your return to the following address:


ZOEVA GmbH

Karl-Ritscher-Anlage 1-3

60437 Frankfurt

Germany