SHIPPING & RETURNS

Do you offer free shipping?
Yes, we offer free worldwide shipping with a minimum purchase required based on your country of delivery. Please visit our Shipping and Delivery page for mo...
Sat, 15 May, 2021 at 5:18 PM
Can I change the shipping address of an order previously placed? / I accidentally provided the incorrect shipping address, how do I change it?
We are only able to change shipping addresses for orders that have not been prepared for shipping. If your order has not been processed and the new delivery...
Sat, 15 May, 2021 at 5:20 PM
I want to return my products. How can I do that?
If you are not 100% satisfied with your order, we will be happy to accept your return for unused, and originally packed products within 14 days from the dat...
Tue, 11 Jan, 2022 at 4:50 PM
Can I change the items in an order I placed?
Once an order is placed, we are unable to change, add, or remove items within the order. If you prefer to cancel the order and a place a new one with the up...
Sat, 15 May, 2021 at 5:23 PM
I paid for DHL, so why is my parcel with my local postal service?
We use DHL Premium Parcel as our shipping provider. This means DHL will deliver the parcel to your country, which will then be processed through customs, an...
Sat, 15 May, 2021 at 5:24 PM
How do I find my tracking information?
We will email you as soon as your order is ready to ship. The shipping confirmation email will contain a tracking link for your order. Please allow 24 hours...
Sat, 15 May, 2021 at 5:25 PM
How do I find my domestic match code?
Once your package is delivered to your local postal service, please refer to your original DHL tracking link, which will be automatically updated with your ...
Sat, 15 May, 2021 at 5:25 PM
My shipment is damaged or missing items. What should I do ?
Before accepting delivery, we highly recommend inspecting your package to ensure there are no signs of damage. If the parcel appears damaged in such a way t...
Tue, 11 Jan, 2022 at 5:31 PM