ORDERS & PAYMENT

Can I pay with credit card?
We accept credit card payment for selected countries. Please check our Shipping and Delivery page to see if this payment method is available for your countr...
Sat, 15 May, 2021 at 5:27 PM
How do I cancel my order?
It may be possible to cancel your order within a short time period after placing your order. This only applies to orders that have not been prepared for shi...
Sat, 15 May, 2021 at 5:29 PM
I received my tracking number, but why does it say “not found“?
Please allow 24 hours for your tracking number to update once you have received it by email. If it has been more than 24 hours, kindly contact our Customer ...
Sat, 15 May, 2021 at 5:29 PM
I have not received a shipping confirmation.
Please allow a minimum of 3 business days (excluding weekends and bank holidays) for orders to be processed and for a shipping confirmation email to be sent...
Sat, 15 May, 2021 at 5:30 PM
My parcel is late. What do I do now?
The estimated shipping for each country can be found on our web shop via this link. Please note that all estimations are provided as business days, excludi...
Sat, 15 May, 2021 at 5:31 PM
I forgot my password! What now?
Please ensure that the correct country is selected before attempting to log into your account. To request a new password simply choose the "Forgot Pass...
Sat, 15 May, 2021 at 5:32 PM
Can you mark my international order lower than the stated value/and or a gift?
We are unable to mark orders with a reduced value. As required by law, all orders will show their full value on your shipment’s customs form. Declaring that...
Sat, 15 May, 2021 at 5:46 PM